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About the Issue
Happy 2012! The Dremel® brand is excited to keep you updated on our newest tools, latest DIY projects and “how-to” tips to power you through the year. In this issue, we’ll introduce you to our Customer Service Team who stay in step with our innovative technology so they’re able to help you through any project. Stay tuned for more tips and resources in the next issue!

Table of Contents 1   Feature Story
A Heritage of Service
  Table of Contents 4   Featured Project
Glass Etching: How-To
Table of Contents 2 What’s New at Dremel
Dremel Multi-Max™ MM20
Table of Contents 5 Giveaways/Promotions
Dremel Stylus™ Lithium Cordless
Table of Contents 3 Getting to Know Your Tools
Changing Carbon Motor Brushes


Feature Story
A Heritage of Service


One-of-a-kind birdhouses built using Dremel tools

Since setting up shop almost 80 years ago, customer service has been integral to everything we do. When he founded Dremel Manufacturing Co. in Racine, Wis., Albert J. Dremel started a tradition of producing ingenious tools that meet customers’ evolving needs. While the company has grown leaps and bounds over the years and relocated our engineering and design team to Mount Prospect, Ill., this founding principle and our heritage in Racine continues through our customer service team.

Beyond answering consumer phone calls, responding to emails and scouring our message board for ways to help, our team of Dremel Experts pride themselves on staying up to speed on every Dremel product and project application, so they can better assist you. In fact, participating in ongoing training is a big part of what they do. And, in doing so, they find a few ways to have a little fun along the way, too.

Just recently, our customer service associates faced off in a challenge to build one-of-a-kind birdhouses using Dremel tools and a limited selection of building materials. They’ve also tackled pinewood derby cars and a number of other projects that we know our customers take on with their Dremel tools. It’s this hands-on training that helps ensure our associates can deliver the best service possible, because they’re Dremel users and do-it-yourself experts themselves who enjoy sharing their knowledge.

Exceeding our customers’ expectations when it comes to service will always be a top priority. We also want to make it easy for our customers to find the information they need and to get in touch with us. For this reason, we offer a number of resources and a wealth of how-to guides, videos and downloadable product manuals and literature on our website. We’re also standing by to take your calls Monday to Friday (7 a.m. to 6 p.m. CT) by calling 1-800-437-3635 or respond to your emails. Whether you just got your very first Dremel rotary tool, or have been working with our tools for years, if you need assistance for any reason, clicking here is a good place to start.


What’s New at Dremel
Spotlight on the Dremel Multi-Max MM20


The Dremel Multi-Max MM20

The Dremel Multi-Max MM20 presents DIYers with the professional oscillating tool performance they’ve come to expect. The Multi-Max MM20 is an outstanding tool for its price point ($99.00) and can handle projects including:
  • Wood cutting
  • Plunge cutting
  • Flush cutting
The Multi-Max MM20 features a high-performance 2.3 amp motor to tackle the toughest applications with ease, and 10,000–21,000 OPM wide speed range for optimal precision and control combined with smooth operation. Dremel Multi-Max accessories used on the MM20 feature the Quick Fit™ System for fast accessory changes.

Built For Speed Logo
Pinewood Derby® Days Are Still Here

There is still time to attend a Derby Days in-store clinic to get tips on building a winning race car. The clinic will be held on Feb. 18 from 11 a.m. to 1 p.m at all Lowe’s stores nationwide. For more information on the clinic and the Dremel Pinewood Derby Rotary Tool Accessory Kit made exclusively for Lowe’s, please visit


Getting to Know Your Tools
How to Change Carbon Motor Brushes


Dremel Carbon Motor Brush

It’s important to check your carbon motor brushes on your Dremel rotary tool for wear and tear every 40–50 hours of use, especially if your tool is working intermittently, as using your rotary tool with worn brushes can damage the motor.

Follow these simple, step-by-step instructions to change the carbon motor brushes on most of our corded rotary tools:
  1. With the power cord unplugged, place the tool on a clean surface. Use the tool wrench as a screwdriver to remove the brush caps in a counter-clockwise direction.
  2. Remove the brushes from the tool by pulling on the spring attached to the carbon brush. If one brush is worn, you should replace both brushes for better performance of your rotary tool.
  3. Use only the specific manufacturer’s replacement brushes. Remove the spring from the brush, throw away the old brush and place the spring on a new brush.
  4. Place the carbon brush and spring back into the tool; there is only one way the brush will fit back into the tool.
  5. Replace the brush caps onto the tool by turning the cap in a clockwise direction. To tighten, use the wrench, but do not over-tighten! After replacing the brushes, the tool should be run at full speed for 5 minutes before loading (or using) the tool.
Carbon motor brushes are often sold with Dremel tools and accessories at hardware stores, home centers and online.


Featured Project
Etched in Glass

Chip Wade

Etch glass with your Dremel tool

These days, you’re likely to see etched and carved glass crafts and motifs just about anywhere you go. While etched glass designs show up in upscale hotels and restaurants and on vases and decorative pieces at retail boutiques, glass etching has become a popular DIY trend as well, and is a beautiful way to personalize homemade gifts, add detail to a mirror or update your décor. Check out these step-by-step directions for etching glass using a Dremel rotary tool:
  1. First, find an image to be transferred to the glass. Secure the glass pane over your image using masking tape.
  2. Use a Dremel rotary tool to carefully trace the image located underneath the glass with small strokes. Dremel accessory bits for glass etching include carbide cutters, diamond wheel points and silicon carbide grinding stones. Recommended speed: 25,000 rpm.
  3. The diamond points will provide the finest line, the silicon carbide stones will provide the thickest line and the tungsten carbide lines will provide the deepest line.
  4. Be creative. Use scrap glass to try out different genuine Dremel accessories to explore the various effects prior to using the application on your final work area.
  5. Decorate glass bottles, windows, vases and mirrors, or etch the logo of your favorite sports team on drink ware.
Imagine the possibilities… cookie jars, serving platters, vases, pitchers, monogrammed glasses, candle holders, baking dishes, and more! If you’ve tackled a glass etching project that you’d like to show off, we’d love to see it. Please email us or share it on our Facebook page.


Dremel Stylus Lithium Cordless

Dremel Stylus

Dremel Stylus
Always wanted to try the Dremel Stylus Lithium-ion Cordless? We’re giving away five this month to start 2012 off right. To enter, send us an email describing a home or craft project perfect for using the Dremel Stylus, and how you would use it. With your one-sentence answer, include your name, shipping address (no P.O. boxes) and home phone number in the body of an email with “Stylus” in the subject line. We’ll pick the winners at random and announce them next month!


Congratulations to the five lucky winners of a Dremel Saw-Max™ via the December 2011 eNewsletter giveaway! The winners, picked at random, are: Frank Lavinder, Helena, MT; China P. Lanier, La Rue, TX; Kevin Hobin; Beverly, MA; Chris Costea, Bay Shore, NY; Liz Kinnisten, Sarasota, FL. Thanks to everyone who submitted an entry!

Calling All Dremel Enthusiasts!

Dremel Link
Do you or someone you know want to give the Dremel brand your input on new product concepts and innovative ideas? Do you live in New York state in either the Rochester or Buffalo area?

If you answered yes to the questions above, email Dremel Customer service and put “Dremel Link” in the subject line to find out how to become a Dremel Link member this year.

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